Effective Date: 19/05/2025 (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, stay at our hotel, or engage in gaming activities at our property.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

• Full name

• Email address

• Phone number

• Mailing/billing address

• Payment information

• Government-issued ID (e.g., for age verification)

• Loyalty program or rewards account details

• Reservation and stay details

• Gaming activity (where legally required)

• Vehicle information (e.g., for valet or parking services)

b. Automatically Collected Data

• IP address

• Browser type and version

• Device identifiers

• Location data

• Log files and cookies

2. How We Use Your Information

We use your personal information for the following purposes:

• To process reservations and manage bookings

• To provide check-in, hotel, and casino services

• To comply with legal and regulatory requirements

• To personalize your experience and offer tailored promotions

• For marketing communications (with your consent)

• To operate loyalty and rewards programs

• To enhance website performance and security

• To facilitate customer support

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Affiliated businesses within our hotel or casino group

• Third-party service providers, such as payment processors, IT services, and marketing partners

• Government and regulatory authorities, as required by law

• Legal representatives, in the event of disputes or legal matters

• Third parties, in connection with a merger, sale, or acquisition

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Analyze site traffic

• Serve targeted advertisements

You may modify your browser settings to decline cookies, but this could impact your user experience.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access your personal data

• Correct inaccuracies

• Request deletion

• Withdraw consent

• Object to certain processing

• Receive a copy of your data in a portable format

To exercise your rights, please contact us at [insert contact email or form link].

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child without parental consent, we will delete it.

9. International Data Transfers

If you are accessing our services from outside [Country], your data may be transferred to and processed in countries that may not offer the same data protection laws. We take steps to ensure appropriate safeguards are in place.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.